Roof Racks/Accessories
Q:HOW DO I KNOW WHICH ROOF RACKS/ACCESSORIES FIT MY VEHICLE?
A:Our roof rack can be installed on most models on the market. We have written suitable models in the product title. Or you can simply use the "Fit My Vehicle" tool to view all the racks/accessories available for your vehicle.
Q:THE SYSTEM I WANT ISN'T AVAILABLE, CAN I GET A CUSTOM RACK?
Our products are versatile allowing for a variety of custom solutions. You will need to consider altering the racks in any way may void the warranty and how the weight and fitment style may affect your vehicles load carrying capacity.
It is also important to note we have chosen the roof rack systems for vehicles based on the optimal fitments. Some fitments are not recommended for vehicles with low load ratings or roof types and will not be developed for those vehicles.
For custom fitments, visit your nearest dealer who does specialist fitting. You can find out which dealers do specialist fitments through the dealer locater.
Q:CAN I INSTALL IT MYSELF AND DO YOU HAVE INSTRUCTIONS?
A:Yes, you can find product instructions in the product package, if not, please contact us. Many of our products can easily be installed at home, however, we recommend some accessories such as bumpers and skid plates are installed by a professional auto accessories dealer. Always follow the instructions and be aware some systems do not come with all the necessary tools for install. See our install guide on which systems we recommend are installed professionally. If you have any issues installing a product, please contact us for help and refer to the instructions.
Q:WILL MY OLD ROOF RACKS FIT MY NEW CAR?
A:Most likely not. To ensure a safe and effective fitment, roof racks may vary greatly between vehicles depending on the roof design. To check cross compatibility, you need to know the product codes for your current system and cross-reference that information with the product breakdown on the systems available for the new vehicle. While some roof racks will fit multiple vehicles if you are unsure you should visit your nearest dealer for further details.
Q:WILL THE ROOF RACKS WORK WITH MY SUNROOF?
A:In many cases, the roof racks will be compatible with the sunroof version of a vehicle. You should check if there is an "important note" on the roof rack system, as this will detail any considerations like sunroof compatibility. We recommend caution is taken when operating a sunroof with roof racks installed for the first time and be aware of how your cargo may affect the sunroof operation.
Q:WHAT IS THE ROOF RACK LOAD RATING?
A:Load Ratings vary between vehicles, roof type, and fixture style. Please refer to the description on the product details page to know the load rating for your vehicle and roof rack system.
Q:HOW DO I STOP THE NOISE MY ROOF RACKS MAKE?
A:Our high-end roof racks have been designed with rubber inserts to reduce noise and prevent whistling. Incorrect installation is the most common cause of noisy roof racks. Check your product`s instructions to make sure the rubber strips are installed correctly in the channels both topside and underside of your roof rack bars. The rubber inserts should be cut to the correct length and fitted inside the channel so there are no gaps. Lastly, ensure your end caps are installed and locked before driving. If you want to further reduce wind noise, check out our Wind Fairings here. If the noise still persists, check with us for further options.
Q:HOW DO I CLEAN MY ROOF RACKS?
A:Firstly, do not take your vehicle through automotive washing stations with your roof racks installed! Hand wash the racks with soap and water. Do not use any abrasive materials. If in doubt check your product instructions.
General
Q:I LOST MY SPARE PARTS, IS IT POSSIBLE TO GET REPLACEMENT?
A:Yes, you can order replacements from us. Please tell us details and we will be able to identify the part number required and send it for you.
Q:WHERE CAN I PURCHASE SAREMAS PRODUCTS? DO YOU SHIP INTERNATIONALLY?
A:For consumers located in the United States, you have the option of purchasing SAREMAS products from our website. For consumers not living in the United States, please email at hello@saremas.com or click “chat with us”, and tell us your needs. SAREMAS accepts orders on our website from anyone living outside of the United States.
For Dealers located in the US or internationally and interested in selling SAREMAS products, please email at hello@saremas.com or click “chat with us” with your request and a member of our sales team will respond promptly.
Q:HOW DO I CANCEL MY ONLINE ORDER?
A:Simply email hello@saremas.com with your Order number and request that it be canceled. Please place “Order Cancellation” in the Subject line of the email.
Q:QUESTION NOT ANSWERED?
A:Please email at hello@saremas.com or click “chat with us” for questions regarding specific vehicle fitments, returns, or product faults.